💰 Pricing, Payments & Wallet

• How much does Playbox cost?

  Playbox takes 7% of the price per player, at least $0.30 per player, only for players in a game that actually happened, and it is deducted from your

• Is there a commission on free games I organize?

  Yes. Free games you organize are charged the minimum commission of $0.30 per player who actually played. This applies to free games starting from 7 October

• How does Playbox deduct commission?

  Commission in Playbox is deducted only after the event is completed and depends on the game type. One-Day Game After the match ends, the system calculates

• How can I earn by creating games on Playbox?

  You set the price and keep everything minus the pitch and Playbox's 7% per player (minimum $0.30), charged only for games that actually happened; free

• How do I receive payments if players paid in the app?

  [!note] Payout timing and the month-end invoice are covered in "When do players pay, and when do I (the organizer) get my money?".

• What payout options are available?

  There are two payout methods, both from Wallet, "Available for pay out", "Pay out", then "Payout method": "Bank Account": a transfer to your bank account

• How much bonus do I get when I top up my wallet?

  Top-ups below $50 get no bonus, from $50 you get +7% and from $100 you get +10%, on the whole amount and with no upper limit. So $10, $30 or $49 get

• How does the Playbox Wallet work?

  Playbox Wallet is a built-in wallet available to every user by default. It is used for paying for games, receiving refunds, and accruing bonuses. --- Key

• Can I pay for my friends or for other players?

  Yes, you can cover other players' participation in two ways. First, when you join a game you can use "join with friends" and pay for everyone in your group

• Can I receive payouts in a different currency (Wise cross-currency)?

  Yes. With the "Bank Account" payout (through Wise) you can withdraw to a bank account in another currency than the one your games were paid in: pick the

• Are there regions with no commission?

  In some regions Playbox runs commission-free: organizers there pay 0% platform commission on both regular games and leagues. Whether a region is

• What is the Early Bird discount?

  Early Bird is an organizer-funded discount, available only on paid pickup games (not Team Clash), that gives the first players to join a reduced price. The

• Do I still get the Early Bird discount if I join with friends?

  Yes, Early Bird also works when you join with friends, allocated in order until the discounted spots run out. When you bring a group the discount is

• As an organizer, who pays for the Early Bird discount?

  No, you always get the full slot price, whether the player pays from the wallet, by card or online. There is no wallet discount: a game costs the same for

• How do I get the Fitpass discount or cashback for a game?

  If you have Fitpass, you can get 20% off or 30% cashback on paid pickup games in Georgia. At the game, ask the organizer to apply the Fitpass bonus: they

• How do I apply a Fitpass bonus for a player in my game?

  Open the player's mini profile in your game, tap "Manage participance details", then "Apply bonus" and pick Fitpass. Ask the player to scan the code on

• Why don't I see a charge or negative balance after my game?

  Commission is not charged at the final whistle. After the game finishes, a daily run at about 10:00 your local time credits the game's online payments to

• When do players pay, and when do I (the organizer) get my money?

  Yes, online payments for your games are withdrawable, but only after the game: the morning after it finishes (daily run at about 10:00 your local time)

• How do I set my game's price, and what will my cut be?

  Type the price per player into the price field on the Checkout step, and the fee line above the Publish button shows Playbox's cut as you type. It reads

• Can I send money to another player (gift / top up their wallet)?

  Yes, you can donate to another player's Playbox Wallet as a gift. Open the player's profile and tap the gift icon to send any amount: you pay with your

• Why can't I pay with cash for this game?

  The organizer has restricted you to online payment for their games, so the cash option is disabled at checkout. In checkout the cash method ("Pay host

• How do I set up automatic wallet top-up?

  Open your Playbox wallet, go to the top-up page, and tap Auto top-up to open the settings sheet. Turn on Enable auto top-up, then set two amounts: the

• What happens to auto top-up when I add a new card?

  Adding a card from the auto top-up sheet automatically enables auto top-up with that new card. If you start setting up auto top-up, enter valid amounts (at

• Who receives the money for games created in my community?

  By default the community owner receives the entry-fee income and pays the commission for every game created under the community. As the owner you can

• How do I change who gets paid for community games?

  Only the community owner can change the payee: open the community, gear icon, "General", "Game payee". Pick "Community owner" to route all game income and

• How do I withdraw money from my wallet with Wise?

  Open Wallet, tap "Available for pay out", then "Pay out", and choose "Bank Account" as the "Payout method" (this is the Wise transfer). Fill in "Recipient

• How long does a withdrawal take?

  A "Bank Account" (Wise) payout is not automatic: the amount is reserved from your wallet when you send the request, the Playbox team reviews and approves

• How does QR payment work at a game?

  QR payment lets you pay for a game by scanning a QR code, giving you a quick way to complete participation payment on the spot. It sits alongside the other

• What is in my monthly organizer financial report?

  Playbox sends organizers a monthly financial report by email that summarizes your games and money for the period. The report is delivered as both a PDF

• What organizer commission types are there (fixed, subscription, per-event)?

  There is only one commission model, the same for every organizer: 7% per player, minimum $0.30 per player, for regular games, and a flat $2 per played

• What do I get with Playbox Pro?

  Playbox Pro is an optional subscription that unlocks five personalisation extras on top of everything the app already does for free. With Pro you can: Save

• I paid online but already paid the organizer in cash. How do I get one payment back?

  You don't need to leave the game: if it hasn't started yet, open the game's checkout and switch your spot's payment method to cash ("Pay host directly")

• My top-up was charged but my wallet balance did not change. What do I do?

  Open Wallet, refresh the screen and check your transaction history first. A top-up is credited the moment the payment provider confirms it, so a successful

• Can the organizer give back a late cancellation fee?

  Yes. Open your own profile in "Game Creator" mode, tap "Restrictions", then the "Fees" tab, and press Cancel on the fine. You can also do it from the

• Where do I see the late-cancellation fees players owe me?

  In two places, depending on whether you want one game or the whole picture. This is for late-cancellation fees only: players who simply have not paid for

• Does Playbox take a cut of the late-cancellation fee I receive?

  Yes. Playbox keeps 7% of every fine, at least $0.50 and never more than the fine, however it is paid: card, Apple Pay, Google Pay, wallet, or kept out of

• My card payment was declined. What do I do?

  Read the message you get: Playbox turns the bank's decline code into a plain reason and a next step, so it already tells you which case this is. A declined

• How do I price a team game, and are players charged per person?

  In a team game you set one price per team, and that is the only charge: the team pays it and players pay nothing on top. On the Checkout step the field

• As an organizer, do I need to add my bank card so players can pay me by card?

  No. You don't attach a card or a payment account to receive money, and you don't link anything to a game: there is no screen for it. Players who pay online

• What happens when I mark a player as Not paid?

  Marking a player "Not paid" only records the debt for you: he appears in your own profile ("Game Creator" mode), "Restrictions", "Debtors" with the amount

• Can I top up my Playbox wallet with Telegram Stars?

  Yes, but only inside the Playbox Telegram Mini App. Open Wallet, tap "Top up", pick a package or enter your own amount (from $10), then tap the payment

• I can't top up my wallet. What do I do?

  Check which step fails. To top up, open Wallet, tap "Top up", pick a package or type an amount in the "Other amount" field, check the payment method next

• Where do I see payments and who hasn't paid me?

  Everyone who still owes you, across all your games, is on your own profile in "Game Creator" mode: tap the "Restrictions" icon, then the "Debtors" tab. It

• A player chose to pay with the wallet. Do I need to collect the money?

  No. If he joined with the Playbox wallet, he paid the moment he joined: the money left his wallet then, and Playbox credits it to your wallet automatically

• Do I pay commission if all my players pay me in cash?

  Yes. The 7% per player (minimum $0.30) is charged for every player in the game, cash and online alike, from your Playbox wallet after the game; with no

• The players paid but the money doesn't cover the pitch. What do I do?

  Playbox doesn't pay or top up the pitch rent: you set the price and carry the venue cost, so a short game is the organizer's loss. Fix it in the price. On

• Do I pay commission for empty slots, or if I cancel a game?

  No. If you play, commission is only for players actually in the game (11 of 18 slots means commission for 11). If you cancel, there is no commission at all

• Which money in my wallet can I withdraw?

  Only money you earned on the platform: online payments from players for the games you organized (card, Apple Pay, Google Pay, Playbox wallet) income from

• Can I get my payout faster, and what fee is taken from a withdrawal?

  There is no express or same-day payout. Game income reaches your wallet only the morning after the game; then a "Bank Account" payout waits for manual

• How do I make all players pay online in advance?

  Open Settings, "Finance settings", "Accepted Payment Methods" and choose "Only Online". Then players in all your games pay online when they join (card

• A player signed up for cash and didn't show up. Do I still pay commission for him?

  Yes. A cash spot stays counted, so the 7% (minimum $0.30) commission for it is charged even if you mark him "Didn't show". You can mark it and add a fine

• A player paid online and didn't show up. Is the money mine?

  Yes, if you do nothing: his online or wallet payment stays yours like any paid spot and reaches your wallet after the game. If you mark him "Didn't show"

• How do I use a promo code when I join a game?

  Type the code in the "Have a promo code?" field on the game checkout and tap "Apply"; the discount shows in the price right away and you can take the code

• Can I use a promo code when I top up my wallet?

  Yes, if it is a Playbox promo code made for top-ups: open the wallet "Top up" page, choose an amount first, type the code in "Have a promo code?" and tap

• Who pays for a promo code discount, and what happens to the Playbox fee and fines?

  It depends on who issued the code: an organizer's own code is paid by the organizer, a Playbox or partner code is paid by Playbox. With an organizer code

• Why does my promo code not work?

  Read the message under the field: it names the exact reason. The common ones: "There is no such promo code. Check the spelling." Codes are 4 to 16 Latin