My top-up was charged but my wallet balance did not change. What do I do?

Open Wallet, refresh the screen and check your transaction history first. A top-up is credited the moment the payment provider confirms it, so a successful one normally shows up within seconds.

If your bank shows the charge and Playbox shows nothing, the confirmation did not reach us. This does not fix itself over time, so contact Playbox support and include:

• the amount and the currency

• the exact date and time

• the payment method you used

• a screenshot of the charge from your bank or Apple Pay

Support will find the payment and credit your wallet.

A top-up made with Apple Pay can appear in your history labelled as Card. That is only how the provider reports it and does not mean the money went somewhere else. The minimum top-up is 10 USD or the local equivalent.