I can't top up my wallet. What do I do?

Check which step fails. To top up, open Wallet, tap “Top up”, pick a package or type an amount in the “Other amount” field, check the payment method next to the button, and tap “Top up”.

• “Minimum top-up amount is $10”: the amount is below 10 USD, enter 10 or more.

• “Payment failed. Please try again”: the payment was declined. Try another card, Apple Pay or Google Pay, and check that your bank allows online payments (see “My card payment was declined. What do I do?”).

• “Telegram Stars” shows up only inside the Telegram Mini App.

• Money was taken but the balance did not change: refresh Wallet and check the history, then see “My top-up was charged but my wallet balance did not change. What do I do?”.

If nothing helps, send the amount, the date, the payment method and a screenshot of the error or of the charge to human support: Telegram @playbox_support, WhatsApp https://wa.me/995511139045 or email contact@play-box.xyz.