How long does a withdrawal take?

A “Bank Account” (Wise) payout is not automatic: the amount is reserved from your wallet when you send the request, the Playbox team reviews and approves every request by hand, and the bank gets it 3-5 business days after confirmation. If it is rejected or cancelled, the full amount returns to your wallet.

In detail:

• “Bank Account”: the amount leaves your wallet and is reserved the moment you send the request, and you get “Payout request received”. The Playbox team then reviews and approves every request by hand. After approval you get “Payout approved” with the amount and the fee, and the bank credits it 3-5 business days after confirmation. Weekends and bank holidays don’t count.

• “Stripe”: sent right away to your connected Stripe account, then 1-2 business days to your bank.

If a payout is rejected or cancelled, the full amount returns to your Playbox wallet and you get a notification. Follow each step in Wallet history. If several business days pass with no “Payout approved”, contact support: Telegram @playbox_support, WhatsApp https://wa.me/995511139045 or email contact@play-box.xyz.

If adding your bank account fails with “We cannot currently accept payments to this recipient”, Wise refuses that specific account. Your details are not wrong, so retyping won’t help: use an account at another bank or contact support.