⚽️ Player Experience

• How to join a game?

  In the Playbox app or on play-box.xyz, open the "Games" tab (or the feed on "Home"), pick a game and tap "Join the game". Choose a payment method and

• How to pay for game participation?

  Pickup (Individual Game) Payment occurs immediately upon clicking "Join" You choose the payment method at checkout After confirmation, payment is

• I joined with cash. How do I pay online after the game?

  Tap the "Pay" button (for example "Pay 20 GEL") in the bot's post-game message, or open the game's checkout, and pay for the spot you already have. Pick

• What payment methods are available in Playbox?

  Depending on the game and region, the following may be available: Playbox Wallet Bank card Apple Pay / Google Pay Telegram Stars (only inside the Playbox

• How to get a refund if I leave a game?

  A refund is provided if: You canceled participation before the game starts (refund to Playbox Wallet). If the organizer set a cancellation policy, leaving

• What requirements are there for a player to participate?

  An organizer can set player requirements on the Gameplay step ("Player requirements"); every player who joins is checked, including friends you bring

• How is the level of game participants determined?

  Each game in Playbox has a difficulty level that helps players find matches matching their skills. Game Level: Criteria. Amateur: 60%+ calibrated, average

• What is the difference between ranked games and friendly matches?

  Feature: Casual, Ranked. View match results: No, Yes. MVP Voting: No, Yes. Leave a review: Yes, Yes. Rating & stats updates: No, Yes. Results verification

• What information is stored in the player profile?

  A player profile shows, for you and for visitors: Header: player card, name, socials; a weekly streak button ("Now", "Best"). On your own profile: "Edit

• What analytics data is available to players in Playbox?

  Your profile shows wins, win rate, goals, assists, rating changes, Trust Level and leaderboard position from ranked matches, plus your rating dynamics and

• How do I upload or change my profile photo?

  Open your profile, tap "Profile editing", then "Profile photo". In the sheet tap "Select file", or "Change photo" if you already have one. Playbox uploads

• How does Game Radar work?

  Game Radar is a personalized game discovery system. It automatically notifies you when a new game matching your preferences is published nearby. Game Radar

• How to compare your stats with other players?

  There are two ways to compare yourself with other players in Playbox: Leaderboard: see how you rank among players in your city and format, filter by

• How to find upcoming games?

  All available games are listed in the Games Feed. Use filters to narrow by city, date, and format. Upcoming lists only games that haven't started yet. Once

• How does VS Players (Versus) comparison work?

  Versus compares your stats head-to-head with another player. You need to be signed in, and you can open it in three ways: the "VS" button on a player's row

• What is the Playbox MCP integration and how to use it?

  MCP (Model Context Protocol) lets an AI assistant such as Claude or ChatGPT use Playbox for you. Through it you can find games and get game details, join a

• What are Communities in Playbox?

  A community is the home of an organizer's games and players in Playbox. Every game belongs to one community, and the community page collects its upcoming

• Can I join a game with friends?

  Yes. One player can sign up for a Pickup game together with friends in one flow (a group join): add registered friends, or guests by name and email, to

• What do "Member since" and profile views mean?

  "Member since" shows the month and year you joined Playbox, and the 👁 views counter shows how many times your profile has been opened. Both appear on the

• Is there a fee if I leave a game late?

  It depends on whether the organizer set a cancellation policy. If they did not, leaving before the game starts is free and any online payment is returned

• How do I download, share, or edit my player card?

  Tap your player card on your profile to open it full-size, and you'll get Download, Share, and Edit profile actions beneath it. Download saves the card

• What is a weekly streak and how do I keep it going?

  A weekly streak counts how many weeks in a row you've played at least one game on Playbox. The week runs Monday to Sunday, play any game during the week

• What is the show-up rate (reliability) on my profile?

  Your show-up rate is the share of sign-ups you kept over your last 20 games. Signing up is a promise, and the later you leave, the more it costs: leaving a

• How do I join the waitlist for a game that's full?

  When a game is already full, a floating "Join waitlist" banner appears at the bottom of the game screen so you can queue for a spot instead of missing out

• Why did a finished game disappear from Past Games / results?

  Finished games appear in Recent Results and Past Games when there is evidence the game actually took place, either a match recorded in the app or enough

• Why do I see games from other cities or "worldwide"?

  When there are no games inside your search area, Playbox shows a "Games Worldwide" and "Past Games Worldwide" fallback so the Explore feed is never empty

• What is the Home activity feed and what shows up in it?

  The Home activity feed is your Home page in Playbox, showing a stream of updates from the players you follow. It keeps you in the loop on what your

• How does Explore work for finding players, teams and communities?

  Explore is the discovery page for players, teams, communities and leagues around your city. Set your city, and Explore surfaces the people and groups near

• How do I set my weekly availability (Player Schedule)?

  Player Schedule lets you set your weekly availability so others can see when you are free to play. You configure it by day of the week across three time

• What is Dominant Foot and how do I set it?

  Dominant Foot is a player profile field where you set your preferred foot: left, right, or both. It tells other players and organizers which foot you

• How does Together (combined record) work?

  Together shows your combined record with another player from the times you have played on the same team. It sits on the Versus page as the teammate side of

• How do I share my match results and player card?

  Playbox has one share sheet for everything worth posting. Match results, lineups, league match previews, and your player card all open the same sheet, so

• Why does my profile photo have its background removed?

  When you upload a profile photo, Playbox automatically cuts you out from the background so your figure sits cleanly on your player card. From a single

• How do I send cards to a Telegram chat?

  When you open Playbox inside Telegram, the share sheet can send cards straight into a Telegram chat instead of making you save them first. Open the share

• Why does changing my player card colour ask for Playbox Pro?

  Most of the card design is free. Every preset card colour, every profile background, pattern and animation is available to all players at no cost, and so

• My profile photo will not upload or change. Why?

  You can change an approved photo yourself only once every 180 days; before that, only Playbox human support can replace it. Until then "Change photo" is

• What should I bring to a game as a player?

  Bring your kit and both a light and a dark shirt. Teams are split in the lobby shortly before kickoff, so you will not know your colour in advance, and

• Can I see the weather for my game?

  Yes. The game lobby shows a weather chip in the top-right corner of the venue photo with the forecast for kickoff time. In a league match it sits next to

• I cannot join games because I am restricted. How do I get the restriction lifted?

  It depends on who restricted you, and the game screen tells you which case you are in. There are three kinds: an organizer restricted you from their own

• How do I pay a late-cancellation fee?

  Open a game of the organizer you owe it to. The fee appears as a banner at the bottom of the game screen with the amount and the date you cancelled, next

• What does an unpaid late-cancellation fee block, and does it expire?

  It blocks every way of joining that organizer's games until you settle it, and it expires by itself 60 days after the cancellation. The order is always the

• Is my first late cancellation free?

  Usually yes. Organizers have a "Warning on the first time" setting that is on by default, and while it is on your first late cancellation costs you

• Why is my late-cancellation fee higher than the percentage suggests?

  Because a fine is never smaller than $1 in your currency, even when the percentage works out to less. Fines are a percentage of the game price, so on a

• When am I counted as joined after paying online?

  When your payment is confirmed, not when you open the payment screen. Paying by card, Apple Pay, Google Pay or Telegram holds your slot while you finish

• How do I join a free game?

  Tap Join as usual: a free game opens the checkout too, with a price of 0, so you can see the game and confirm your spot. The only method is Pay host

• Can I hide my profile or make it private?

  There is no option to hide your profile in Playbox: it always stays visible to other players. There is no private-profile switch. What you can control: who

• Where do I see the location and start time of a game?

  Open the game itself in the app: the game page shows the start date and time and the venue card with the venue name, address and map. If you joined, the

• Where is "My Games"? I don't see my games.

  "My Games" appears only once you are signed in: on mobile it is the first tab in the bottom bar ("Home"), and on desktop it is "My Games" in the header. It

• Why is a game I played missing from my Game history?

  Your profile's "Game history" lists every finished or cancelled game you were registered for on this account, whatever your attendance status. If a game is

• Why don't I see the Join button for a game?

  The "Join the game" button is hidden or replaced when you can't join right now, and the screen shows the reason in its place: You are not logged in, or you

• Are there women's games, and can the AI assistant find one for me?

  The AI assistant answers only from the Playbox knowledge base and can't see live games, so it can't look up which games are on in your city right now

• How do I approve who joins my community, and where are pending join requests?

  Only private communities have join requests; a public community is open to everyone and nobody joins it. There is no "Approve new members" switch any more

• How do I add admins to my community?

  Only the community owner can add or remove admins; an admin can't add a new admin or remove another admin (the "Admins" page opens for admins, but it won't

• Can a player who is not in my community join my community's game or pay for a friend?

  Yes. Community membership is never checked when someone joins a game, including games linked to your community. Anyone who has the game link can join, and

• What does my community link show when I share it?

  The community link is the page address itself; copy it on the "About" tab with "Share link", which also shows a QR code and buttons for WhatsApp, Telegram

• I opened a private community link. Why can't I see its games or join?

  Because the community is private: only its participants see its games, people, leaderboards and history. From outside you see the name, avatar, cover, city

• Who can see my friends list, and can I hide it?

  Your friends list is public, like your profile, and no account is needed to see it: anyone who opens your profile, even a guest without a Playbox account

• Where can I find analytics for a game?

  Open the game lobby, stay on the Overview tab, and tap the Analytics row in the bottom group next to FAQ. It opens a full-screen sheet with two tabs

• Who can see game analytics, and why don't I see the Analytics row?

  Analytics is visible to the game's organizer, its managers and to players who are in the game's lineup. If you do not see the Analytics row, you are

• What do Views, Invited and Joined mean in game analytics?

  Views is how many times the game page was opened, Invited is how many people Playbox sent an invitation to, and Joined is joined players out of total

• How do I read the Slots filled chart?

  Slots filled is a step chart that shows how the lineup filled up over time. The line goes up each time a player joins and goes down when a player leaves

• What does Game Logs show, and what does it not show?

  Game Logs is a list of what happened with the game, newest first. Use the filters All, Participants or Event (Event is the default). It shows: game