My profile photo will not upload or change. Why?

You can change an approved photo yourself only once every 180 days; before that, only Playbox human support can replace it. Until then “Change photo” is inactive and the sheet says “You can change your photo once every 180 days”. Tap “Contact support” in that sheet: it opens the human support contacts. Message them and send the new photo and your username: Telegram @playbox_support, WhatsApp https://wa.me/995511139045 or email contact@play-box.xyz. There is no paid or self-service way around the limit. The 180 days count from the day your current photo was uploaded, and an approved photo can’t be deleted, only replaced.

Other reasons a photo won’t change:

• A photo is already waiting for moderation. Tap “Cancel upload” to withdraw it, then upload again.

• The moderator declined it. The reason is shown in red under “Profile photo” (for example “Selfie is not allowed” or “Face does not match your previous photo”). A declined attempt doesn’t use up your 180 days, so you can try again right away.

• The file failed the checks: it must be under 10 MB, JPG, PNG or HEIC, with your face clearly visible.