I cannot join games because I am restricted. How do I get the restriction lifted?

It depends on who restricted you, and the game screen tells you which case you are in.

There are three kinds:

• an organizer restricted you from their own games. Only that organizer can lift it, and the game screen shows a Contact the organizer button.

• an organizer requires online payment from you. You can still join their games, you just cannot pick cash.

• Playbox restricted your account across the platform. Only Playbox support can lift this, and the game screen shows a Contact support button.

You were notified when the restriction was applied, and the notification names the reason and the end date if it is temporary. Temporary restrictions expire on their own and you are notified when that happens.

Permanent restrictions are reviewed case by case. Write to support with your username.

An unpaid late-cancellation fee is a separate case and not a restriction. It closes that organizer’s games until you settle it, whatever method you would pay with, and lifts as soon as it is paid, waived or expired. The game screen shows the amount with a button to pay. See “What does an unpaid late-cancellation fee block, and does it expire?”.