🏟️ Venues & Equipment

• What information is in the venue profile?

  The Venue Profile is a separate page with key information about a football location on the platform. It helps players find new venues, learn about

• What equipment and software are needed for organizing games?

  Equipment and software are optional: every core Playbox feature works without them, but they make games feel more professional and bring players back

• How do organizers handle booking time at municipal or busy venues?

  Playbox doesn't reserve venue slots for you, you arrange the time directly with the venue, then mark it with the "I've booked the venue" option in the game

• How do I add a field, and why might it not appear yet?

  Add it yourself: at the venue step of the game form tap "Suggest new field" (you can also add one from the city venue map). No approval is needed and you

• Can I book a pitch in the app, or set up one venue with several pitches?

  It depends on the venue. Venue owners can switch public booking on for their pitch, and where it is on you pick a free slot in the app and book it

• How do I get bibs, a ball and a tripod for my game?

  You provide the equipment yourself: Playbox doesn't supply gear or send anyone with it. For a casual game you don't strictly need anything; for a good

• How does a venue schedule work and why are some time slots unavailable?

  A venue schedule defines when a venue is open for games: for each weekday the venue owner sets opening and closing hours and a slot step (e.g. 60 minutes)

• How are venues found and sorted when I create a game, and how do I change the search radius?

  Venues at the stadium-selection step are shown by distance from your location, not by your city, every field within your search radius appears, so a pitch

• How do I onboard as a venue owner?

  You submit a venue owner request directly from the app, and it is saved with your contacts so the team can reach you. You can also pick "venue owner" as

• The venue in Playbox has no phone number. How do I reach it to book a slot?

  Playbox does not book pitches for you and cannot connect you to a venue. Contact details appear on a venue page only when the venue itself provided them

• What can I do as a venue owner?

  Your pitch appears in your profile under My venues, and opening it gives you a Manage venue screen split into setup and activity. Setup: Venue details

• Can players book my pitch from the app?

  Only if you switch it on. Open Manage venue, then Booking and price, and turn on Public booking. Until you do, your venue is invoice only: bookings exist

• How do I add or replace photos of my venue?

  Open your venue from My venues, go to Manage venue and use the photos section. You can add a photo, and remove one you no longer want, one at a time. A

• Playbox could not detect the city for my venue. What do I do?

  Pick the city yourself, and nothing you already did is lost. When the map cannot work out an address, the point you placed stays saved and a notice appears

• Why is the "Create field" button grey?

  The button stays inactive until every required part of the form is filled, and Playbox now lists exactly what is missing right above it, so you do not have