💬 Chats & Communication

• How do chats work in Playbox?

  What chat types are available? There are 2 types: Event chat (group chat) for a specific event. Personal chat (1-to-1) between two users. Where is the

• Where do I find my messages and notifications?

  Everything is in one inbox: tap the single inbox icon in the header on desktop, or on the home screen on your phone. Earlier there were two icons (a bell

• How does the Activity row in my inbox work?

  Tap the pinned "Activity" row at the top of your inbox to open your notification feed. It shows the latest notification and an unread counter. The feed has

• What is AI Support Chat?

  AI Support is a built-in chat assistant in Playbox that answers questions about the platform. It uses a knowledge base to explain how features work

• How do I contact Playbox support?

  You can reach Playbox support in several ways. In the app, open your inbox and tap the Playbox Support chat (AI Support): it answers questions about the

• What notification do I get when a player joins my game?

  When someone joins your game you get a push and (if Telegram is linked) a Telegram notification summarizing it in one line. The title shows the venue and

• How does the in-app FAQ work and where do I find it?

  Playbox has a built-in FAQ with separate Player and Organizer tabs, so you can read answers grouped for how you use the app. The Player tab covers joining

• How do @mentions work in chat (@everyone and @developers)?

  In game (event) chats, @username notifies one specific user, and @all or @everyone notify all chat members, but only when the game's organizer or a manager

• How do I subscribe to a player's or organizer's activity?

  You subscribe from a player's or organizer's profile, then Playbox notifies you about their activity. When you follow a player, you get notified when they

• Where do I see the Telegram groups and channels I am in?

  Open Settings → Organizer tools → External communities to see every Telegram group and channel you share with the Playbox bot. Each card shows whether it

• What is the entry check for my Telegram group?

  The entry check is a switch that makes the Playbox bot ask every newcomer a simple question in a private chat before they can post in your group. It exists

• What happens when someone joins a group with the entry check on?

  It depends on whether your group is closed or open, and Telegram decides which. In a closed group where people ask to join, the bot sends the question to

• Why is the entry check switched off for my Telegram channel?

  The entry check is available for groups only, so in a channel the switch stays off and greyed out. The reason is simple: in a channel subscribers do not

• How do I send an announcement to everyone in my game?

  Write in the game chat and mention @all or @everyone: as the organizer or a manager, that sends a notification to every chat member. Every player who joins

• How do I contact the organizer or other players of a game I joined?

  Open the game and tap the organizer or any player in the lineup. Their mini profile shows the phone number they added to Playbox: tap the phone icon to

• Can I delete or clear a whole chat?

  No. Playbox has no option to delete or clear a whole chat yet, neither a game chat nor a personal chat. You can mute it instead: open the chat and tap the

• Can I hide the player list or chat of my private game from strangers?

  You can't hide the player list: there is no such setting. Anyone who opens the game link sees the game page with its lineup, private or not. Private only

• Why did join and leave messages disappear from the game chat?

  The game chat now shows only the conversation between players. Lines like "player joined", "player left", "removed by the organizer" and other system