I didn't receive my login or verification code, what can I do?

If an email or SMS code does not arrive, the fastest fix is to use an instant login instead: Google, Apple or Telegram need no code at all. You can also check spam, confirm the address is entered correctly, and use Resend on the confirmation screen. Resend is dimmed only while the countdown is running and becomes active the moment a new code can be sent, so if it looks inactive, wait for the timer rather than tapping it. A code is valid for 10 minutes and belongs to the account that asked for it, so an old code, or a code issued for another account, will not be accepted: request a fresh one. The same is true after several wrong attempts, the current code stops working and the next request issues a new one. If the address itself has a typo, tap “Wrong address? Change it” on the confirmation screen to return to the sign-up form and continue with the correct email. If you registered one way and want to keep your history, you can merge accounts later in Settings, Connected Apps. Still stuck, contact Playbox support and we will get you in.


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