How do I remove a player from my game, and what happens to their payment?

You can remove a player only before the game’s scheduled start. Tap the player’s name or card in the lineup or in the participants list (there is no ”…” menu next to the name), then “Manage participance details”, then “Remove from the event”, and confirm. Only the organizer or a manager sees this option. After the start the option is gone: this is not a bug, and restarting or reinstalling the app changes nothing.

The confirmation says what happens to the money: “{{username}} paid online. The payment will be returned to their Playbox wallet.” or “{{username}} pays in cash. They will simply be removed from the game.”

• Online or wallet payment: the full amount goes back to the Playbox wallet of whoever paid for the spot. No late cancellation fee is charged.

• Cash spot: the player is simply removed.

• A partner bonus (for example Fitpass) on that spot is cancelled, and an Early Bird spot is freed.

While lineups are confirmed the button is greyed out until you withdraw lineups. After the start, mark a player who did not come as “Didn’t show” in the same menu (optionally with a fine), or take a player off the pitch with a substitution in the match room (see “A player signed up but did not show up. What do I do?”). You can also remove a player from the waitlist.